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Vacating your unit
As per the terms of the rental agreement, you are required to provide a min of one calendar month notice. This means the effective date to vacate your premises will be the last day of the month. Please click here to submit your notice
Deposit refunds
The refund process typically takes between 7 to 21 days following the completion of the outgoing inspection. During this inspection, your unit will be assessed to determine any necessary deductions from your deposit.
Upon your departure from the property, the full deposit amount, will accrue interest at a rate of 2% per annum for the duration of your rental agreement.
Account Queries
If your debit order was rejected or reversed a R350 bank charge will be billed to your account.
Refuse and sanitation charges refer to fees or charges related to services provided by local municipalities. These fees are the exact amount charged by the municipality for these services. You are able to download the fee structures from the municipalities website.
The charges on your old unit will be reversed once the exit inspection has been completed
If you have a debit order in place do not pay the rent as this will result in a double payment. If you have paid the rent and the debit was successful you will need to contact your bank to reverse the debit order.
Rental is increased annually as per your lease. This adjustment reflects current market trends and is aimed at maintaining the quality of the property and services provided.
It is very important to use your tenant code as reference when making payment. If the incorrect reference is used your payment will not reflect. Please send proof of payment to rental@houss.co.za in order to allocate the payment
We don’t allow for lease take overs. Should a new person be interested in leasing a unit they will need to apply online.
Should you wish to add or remove an occupant, please email rental@houss.co.za the following:
- Name of occupant
- ID / passport number
- the relationship to the lease holder .
- Upload copy of ID
- If the occupant is not South African, please upload copy of their passport and permit indicating permission to be in SA.
Late payments on accounts will be charged interest. Please ensure rent is paid by the 1st of the month to avoid interest charges.