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Vacating your unit

As per the terms of the rental agreement, you are required to provide a min of one calendar month notice. This means the effective date to vacate your premises will be the last day of the month. Please click here to submit your notice

The exit inspection needs to be scheduled before 12 pm on the last day of the month or before. The keys should be handed over to the estate manager on that day. You will be required to be present and sign the digital inspection form. A copy of the inspection form will be emailed to you with estimate of damages to the unit.
Our billing system automatically charges tenants in advance for the upcoming month’s rent. This charge will be reversed once the exit inspection is completed.

Deposit refunds

The refund process typically takes between 7 to 21 days following the completion of the outgoing inspection. During this inspection, your unit will be assessed to determine any necessary deductions from your deposit.

Upon your departure from the property, the full deposit amount, will accrue interest at a rate of 2% per annum for the duration of your rental agreement.

To facilitate the finalization of your account and the processing of your refund, please ensure that you provide a full calendar months’ notice and submit your banking details by clicking here to submit your notice
A fixed cleaning, plumbing and fumigation fee will be deducted as per your lease agreement. Damages to the unit for example holes made in walls will be recovered, and any outstanding rent and utilities if applicable.
If your deposit refund does not cover all outstanding charges, you will receive a statement detailing the remaining balance. Please settle any outstanding charges promptly to avoid additional fees and poor credit listings.

Account Queries

If your debit order was rejected or reversed a R350 bank charge will be billed to your account.

Refuse and sanitation charges refer to fees or charges related to services provided by local municipalities. These fees are the exact amount charged by the municipality for these services. You are able to download the fee structures from the municipalities website.

The charges on your old unit will be reversed once the exit inspection has been completed

If you have a debit order in place do not pay the rent as this will result in a double payment. If you have paid the rent and the debit was successful you will need to contact your bank to reverse the debit order.

Rental is increased annually as per your lease. This adjustment reflects current market trends and is aimed at maintaining the quality of the property and services provided.

It is very important to use your tenant code as reference when making payment. If the incorrect reference is used your payment will not reflect. Please send proof of payment to rental@houss.co.za in order to allocate the payment

We don’t allow for lease take overs. Should a new person be interested in leasing a unit they will need to apply online.

Should you wish to add or remove an occupant, please email rental@houss.co.za the following:

  • Name of occupant
  • ID / passport number
  • the relationship to the lease holder .
  • Upload copy of ID
  • If the occupant is not South African, please upload copy of their passport and permit indicating permission to be in SA.

Late payments on accounts will be charged interest. Please ensure rent is paid by the 1st of the month to avoid interest charges.

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